Skills & Competencies for Broker Relations Representative

Broker Relations Representative job profile

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JOB SUMMARY for Broker Relations Representative

Establishes or maintains a business relationship with new or existing brokers.

JOB RESPONSIBILITIES for Broker Relations Representative

Provides commissions for brokers in an accurate and timely manner. Troubleshoots all the administrative and specialized issues from brokers and clients. Handles concerns, issues and questions from brokers and customers.

Broker Relations Representative SALARY RANGE

BASE 50%
$55,958
TOTAL 50%
$59,078
Job Level
P02
Job Code
FA06000908
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Broker Relations Representative Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Broker Relations Representative skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Broker Relations Representative

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Defines the key terminologies and components of an insurance policy.
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Level 2 Behaviors
(Light Experience)
Enters new information about insurance premiums and payments to update insurance policy records.
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Level 3 Behaviors
(Moderate Experience)
Examines insurance applications and letters from clients to determine necessary policy changes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing claims handling process to identify fraud and opportunities for optimization of outcomes.
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Level 5 Behaviors
(Mastery)
Champions the adoption of AI and automation technologies to streamline insurance operations.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -1
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
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Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
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Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
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Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
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Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
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3 Broker Relations Representative - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Broker Relations Representative
Proficiency Level - 4
5 Competency for - Broker Relations Representative
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Broker Relations Representative

1 Job Family Competencies – Customer Retention
Proficiency Level -2
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Explains our process and methods used in ensuring customer retention.
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Level 2 Behaviors
(Light Experience)
Documents the value drivers and key metrics in customer retention.
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Level 3 Behaviors
(Moderate Experience)
Defines key performance metrics to achieve customer retention goals.
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Level 4 Behaviors
(Extensive Experience)
Enhances creative assets to boost customer retention within existing and new partnerships.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced technology to improve customer retention metrics.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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3 Broker Relations Representative - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Broker Relations Representative
Proficiency Level - 4
5 Competency for - Broker Relations Representative
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Broker Relations Representative

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
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Level 2 Behaviors
(Light Experience)
Collects and compiles information in an organized manner to finish tasks efficiently.
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Level 3 Behaviors
(Moderate Experience)
Executes work plans to manage workflow and track milestones to completion.
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Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
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Level 5 Behaviors
(Mastery)
Establishes a time management matrix to reprioritize the importance of current and upcoming tasks.
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3 Broker Relations Representative - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Broker Relations Representative
Proficiency Level - 4
5 Competency for - Broker Relations Representative
Proficiency Level - 5

Summary of Broker Relations Representative skills and competencies

There are 6 hard skills for Broker Relations Representative, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
3 general skills for Broker Relations Representative, Customer Retention, Customer Satisfaction, Customer Support.
6 soft skills for Broker Relations Representative, Attention to Detail, Time Management, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Broker Relations Representative, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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